Good questions deserve great answers.
“Who are your competitors?”
We don’t see much competition because we’re willing to price match any local printer.
“Do you provide graphic design services?”
Our focus is on print, but our buddies over at Rainmaker Creative offer graphic design services that we can’t get enough of. We’d love to set the two of you up! Give us a call to go over your design needs and we’ll get you going in the right direction.
“Are there any exceptions to your free delivery policy?”
We deliver all of our printed products to your door–free. However, RainSwag (promotional stuff like mugs, trade show canopies, and t-shirts) requires special packaging, so we do charge shipping for those products.
Submitting Your Artwork Files
”What are the specs to get my files printed correctly?”
The image resolution must be a minimum of 300 DPI (dots per inch). The color mode of your artwork should be CMYK (Cyan, Magenta, Yellow, Black). There should generally be a .25 inch bleed, even if your artwork has white bordering around the images.
”Which file types does RainPress accept?”
We prefer .pdf or .eps files with outlined fonts. However, we also accept .psd, .tif, .tiff, and .ai files. Be sure to embed all images and flatten your files before uploading.
”How do I get great color matching?”
If color matching of your job is very critical, we recommend that you order a hard copy proof to accompany your print job. We regularly calibrate our systems to maintain consistent color. We recommend that you calibrate your monitors and proofers regularly and make sure to submit files in CMYK color mode. In addition, if you know the Pantone colors you’d like us to match, please submit those codes with your order.
Placing an Order
”Do I need to create an account to place an order?”
Nope! We’ll communicate with you directly–that’s all part of our amazing customer service.
”How do I check my order status?”
Call us between 8 a.m. and 5 p.m. (Monday – Friday) Pacific time, and we will be glad to give you a status update.
”Will I receive a confirmation email once I have placed my order?”
Yes. Once we’ve received your payment, you will receive a confirmation email on your order.
”Can I make changes to my artwork after I’ve placed my order?”
Yep, but only before you have approved the PDF proof. Changes after approval may require an additional fee.
”Can I change the specifications of my order after I have placed the order?”
Yes, if you contact us before your job is “plated.” Please note that depending on the change, the price may vary and you will be responsible for the difference in cost.
”What is your turnaround time?”
Our standard turnaround time starts at 3 business days, and depends on the type of product you order and the processes your order has to go through. If you are concerned about a delivery date, please let us know and we will determine if rushing the order is necessary.
”Is delivery time included in the turnaround time?”
”Can I cancel my order?”
Yes, as long as we haven’t started the printing process on your artwork. 10% of the total sales order will be withheld in the refund process.
”Do you provide returns and refunds?”
After the artwork has been approved and sent to print, we do not issue returns or refunds.
”What if I am unsatisfied with the product I receive?”
Contact us immediately! Your dissatisfaction is our nightmare scenario, and we will do everything we can to turn your frown upside-down. Contact us within two business days after you receive your order to report any defects found in the ordered product.
”What does a PDF proof entail?”
Your order includes a PDF proof, which allows you to ensure placement of trim lines, check color and image clarity, fix bleeds, confirm resolution, etc. The PDF proof is not the time to change the design or to upload new artwork. If you find a mistake on the PDF proof, submit a corrected file, and we will send you a corrected PDF proof.
”How do I upload a new file if something is wrong with my proof?”
We’ll email a proof before your product goes to press. If there is a mistake or there are changes to be made, use the link in your proof email to upload the correct artwork.